Below you can find some of the most frequently asked questions regarding our services. Just click on the question you want answer for and resolves all your queries with just a click of the mouse.
You may cancel your booking at any time in writing by emailing [email protected]. Cancellation charges may apply. Supplier cancellation policy can be found in the 'Terms and Conditions' section of our website.
Please note: It is possible to login and amend or cancel your booking online. Cancellations may be made right up until the day of the transfer, dependent on location. If cancelled online more than 24 hours before booked outbound transfer date and time, there will be a €10.00 administration charge (or €5.00 per booking leg) and the rest of the value of the booking will be refunded to you if already paid.
If cancelled online within 24 hours of the booked outbound transfer date and time (including ‘no show’ bookings), your booking will incur a 100% cancellation charge.
Any amendments need to be made three days or more prior to travel.
Once your booking is confirmed the price paid will include either a one-way transfer or return transfer depending on what you have booked. A return ticket included both the arrival and departure journeys for the route booked. Our shared shuttle services are priced per passenger, whereas private vehicles such as taxis and minibuses are priced per vehicle.
The price paid is all inclusive and includes all gratuities and tolls. You do not need to tip your driver.
Child seats (where available), excess luggage, sport equipment etc may incur additional costs. Please see sections below for more information.
Limofahr is an online booking agent so that means once you have completed your booking, the details are sent electronically to one of the local suppliers in your destination. The contract is then between yourself and the supplier. The supplier then verifies the details on the booking and if all the details and information is accurate the transfer will be provided in compliance with our Terms and Conditions. It is therefore imperative that you provide the correct information when booking.
Our booking voucher is produced and Emailed to you once you have made your booking. You are responsible to have the booking voucher on your person on the day of travel either printed or on your mobile device. Failure to have a copy of your voucher when you travel can result in the refusal of service by the local supplier.
The booking voucher includes the lead name of the passenger, the price and the route from start point to end point. Instructions for arrival and departure are also included as well as the local suppliers contact details.
Private transfers: Suppliers will endeavour wherever possible to operate a door to door service. There may be occasions where this is not possible due to local restrictions. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.
Shared shuttle transfers: Suppliers will endeavour wherever possible to operate a door to door service. There may be occasions where this is not possible due to local restrictions. Where these restrictions apply, drivers will drop and collect you from the nearest accessible point. Please bear in mind, however, that the supplier will not be responsible for transporting luggage.
Please note: We do not operate shared shuttle transfers to private addresses, villas, timeshare apartments, rural hotels or campsites. However, suppliers can drop you at a hotel close by, and in this case, please state this as your destination at the time of booking.
Instructions for finding your transport vary from country to country. Clear instructions are printed on the booking voucher, which is generated electronically at time of booking. Please ensure you travel with the booking voucher, as this will be fundamental to you meeting the supplier representative or driver. Limofahr cannot be held responsible for any failed transfers resulting from not having the booking voucher with you.
If, for any reason, you are unable to locate the supplier representative or driver, please call the supplier telephone number listed on your booking voucher.
Please note: No refunds will be given in any instance where you cannot demonstrate efforts were made to call the supplier.