General Terms and Conditions
GENERAL STANDARD TERMS AND CONDITIONS OF LimoFahr Digital Technologies Private Limited FOR THE ONGOING ARRANGEMENT OF TRANSPORT SERVICES FOR THE USER
LimoFahr Digital Technologies Private Limited, F-10/39 Gali No 6 3rd Floor, Joga Bai Extn Zakir Nager Okhla, Delhi, South Delhi, India 110025 Trade Register no. U72200DL2022PTC406552, shall arrange transport services through the www.limofahr.com booking platform (hereinafter referred to as "LimoFahr"); the said services shall be rendered by taxi and rental car businesses registered with LimoFahr (hereinafter referred to as PROVIDER or PROVIDERS) for taxi and rental car clients (hereinafter referred to as USER or USERS). The term “rental cars” hereinafter refers to limousines with a driver (booking classes: Economy Class, Business Class and First Class).
1. SCOPE OF APPLICATION
The LF takes due care in maintaining complete transparency towards all parties and all parties render quality services which they offer. This is due to this reason that LF’s General Standard Terms and Conditions apply as a foundation to all business relations between USERS and LF. These also viable to all USERS for all the offers that are offered to them via LIMOFAHR , the arrangement of such offers by the LF and any other use of the platform or its services. Any General Standard Terms and Conditions of PROVIDERS or USERS shall only become a part of the contract if their appropriateness is inevitable and LF has given written consent thereto.
2. SUBJECT OF THE AGREEMENT
Passenger transport services rendered by PROVIDERS to USERS are arranged via LIMOFAHR, the booking platform provided by LF. LF enables PROVIDERS to provide their services to USERS on LIMOFAHR. The PROVIDERS should display their transport service by detailing all the details like qualifications, vehicles, prices and other relevant data related to their services on LIMOFAHR and LF responsibility is to present the whole service offer to the USERS on behalf of PROVIDERS. Via LIMOFAHR by LF, the USERS are free to choose the available vehicles and transport capacities and book them through the said platform. LF acts as an agent between the PROVIDER and USER in regard to such passenger transport services. The business relation is only made between the PROVIDER and USER for such transportation services.
3. CONCLUSION OF THE CONTRACT, MODIFICATIONS TO THE CONTRACT
3.1 ARRANGEMENT OF PASSENGER TRANSPORT SERVICES RENDERED BY TAXI COMPANIES
Concerning taxi companies which provide passenger transports and are labeled as PROVIDERS, LF shall act as an agent for making bookings for such PROVIDERS and shall put PROVIDERS’ service offers on LIMOFAHR on their behalf. USERS then search for the suitable and reliable services on LIMOFAHR and select any service as feasible to them. LF act as a medium through which USERS’ request pass on to an appropriate PROVIDER who represents as a selected service provider to the user. Now when the enquiry has been completed then the USER will receive a confirmation from the LF immediately. Rendering the transport service will not come to an end until the job has been accepted by the PROVIDER. The contract is made between the USER and the selected PROVIDER which comes to a conclusion only when the confirmation sent by the LF on behalf of the PROVIDER to the USER. After the conclusion made by LF, the transport service is rendered by the PROVIDER and transport service is executed by executing the contractual and statutory provisions (e.g. taxi fare) made between the PROVIDER and the USER. LF has been assigned as the trusted body that could manage the accounts of the passenger transport services for the USER on behalf of the PROVIDER.
3.2 ARRANGEMENT OF PASSENGER TRANSPORT SERVICES RENDERED BY RENTAL CAR COMPANIES
Concerning rental car companies which provide passenger transports and are labeled as PROVIDERS, LF shall act as an agent for making bookings for such PROVIDERS and shall put PROVIDERS’ service offers on LIMOFAHR on their behalf. USERS then search for the suitable and reliable services on LIMOFAHR and select any service as convenient to them. LF act as a medium through which USERS’ request pass on to an appropriate PROVIDER who represents as a selected service provider to the user. Now when the enquiry has been completed then the USER will receive a confirmation from the LF immediately. Rendering the transport service will not come to an end until the job has been accepted by the PROVIDER. The contract is made between the USER and the selected PROVIDER which comes to a conclusion only when the confirmation sent by the LF on behalf of the PROVIDER to the USER. After the conclusion made by LF, the transport service is rendered by the PROVIDER and transport service is executed by executing the contractual and statutory provisions (e.g. taxi fare) made between the PROVIDER and the USER. LF has been assigned as the trusted body that could manage the accounts of the passenger transport services for the USER on behalf of the PROVIDER.
4. PRICES, FEES AND TERMS OF PAYMENT
4.1 LF has an individual account on LIMOFAHR where it provides its services which are free of charge whereas to use LF’s services under corporate account, there needs to fix a monthly user fee.
4.2 LF also reserve the right to offer several booking classes with different price standard to the USERS in the name of or on behalf of the PROVIDER.
4.3 There are three booking classes for rental cars ( Economy Class, Business Class, First Class) and one booking class for taxis. The three categories of the booking classes may differ in terms of the vehicle category, waiting time and service provided in the car such as newspapers and drinks etc.
5. Electronic Payment
5.1 LF utilizes the electronic credit card payment system and other electronic methods of payments. LF works with a reputable provider for electronic payments which manages credit card details and handles payments. LF does not store the USERS’ payment information (Check LIMOFAHR Privacy Statement).
5.2 When booking is done by a USER then LF authenticates the USER’s credit card payment with the payment provider after which the said amount is deducted, when the USER has successfully completed his or her journey with the PROVIDER. In order for the charges to get deducted, the USER is supposed to authorise the final amount at the end of the journey by entering the PIN or by signature. LF shall not make the charge to the USER’s account without such authorization.
5.3 The amount charged depends upon the taximeter price for taxis and the fixed price for rental cars plus any other extra charge like route charge, waiting times etc. However, such changes to the fare shall only be valid if authorised by the USER at the end of the trip.
6. RIGHTS AND OBLIGATIONS OF LF
6.1 PROVISION OF SERVICES
Via LIMOFAHR, a USER as a potential passenger for a transport job may make direct contact. In this connection, the PROVIDER’s data shall be transmitted to LIMOFAHR for identification purposes after a booking has been made by a USER. In addition to the driver’s name (first name and surname), the driver’s telephone number, licence number and, if applicable, rating shall also be transmitted. The USER’s basic data (particularly the name and telephone number) shall be transmitted before the trip to the PROVIDER and the relevant driver who carries out the job for identification and so that contact can be made if required.
6.2 LIMITS OF PROVISION
The Internet access is not provided under services by LIMOFAHR and the USERS have to personally take care of maintaining the Internet access. The system requirements, configurations and efficiency of their terminal equipment for using the LIMOFAHR and updating the software and shall bear the costs themselves.
6.3 DEBT COLLECTION MANAGEMENT
- LF has the individual contract with the PROVIDERS and therefore is entitled to ownership of any or all claims made against the USER for transportation services rendered by the PROVIDERS and is also authorised to collect the respective payments in its own name or on its own account.
- LF has the authority to collect the said amount communicated by the PROVIDER and agreed by the USER by charging the USER’s credit card or any other payment method with the assistance of payment service provider as per the Art.5. All fees and charges shall include statutory value added tax.
7. USERS’ RIGHTS AND OBLIGATIONS
7.1 Upon registering on the LIMOFAHR site, the USER is entitled to utilize the technical resources offered by LF.
7.2 If the USER wants the registration to be done effectively then the USER is liable to furnish all the details such as full name, address, telephone number etc. in the registration screen These data will be kept confidential and shall not be disclosed to any third parties. The USER can view further details relating to the registration in the LIMOFAHR privacy statement.
7.3 The USER is free to change or update the registration data at any time subject to the requirements of the LF and always keep the data up to date.
7.4 Also the USER has to stay careful in utilizing the LIMOFAHR platform and doesn’t make any impairment, overload or damage to the platform for which it is made and should not be subjected to any risk. The USER will not bypass or modify any safety precautions made by LIMOFAHR, neither itself nor through any third parties.
7.5 LF reserves the right to the software and services provided by LIMOFAHR and USERS shall not copy, modify, reverse-engineer, decompile or distribute the software made available to them.
7.6 The USER should keep their user name and password safe and should not disclose the user name and password to any third party or allowing any third party to access LIMOFAHR. The USER is solely responsible for the confidentiality feature of his or her user name or password and any unauthorized access by the third party should be informed to the LF.
7.7 The USER should give guarantee that they shall not bypass the LF when concluding any contracts with the PROVIDERS provided that the PROVIDERS are the part of the services arranged by LF.
7.8 The registration at LIMOFAHR for an individual account can be cancelled by its USER at any time but for corporate account the USERS are subjected to give 2 weeks notice period.
7.9 If the USER is late, the transport job has been cancelled or the driver is late, the USER shall notify the LF immediately without any delay.
7.10 It is the USER’s responsibility to report to LF if any booking data doesn’t confirm with what he or she has entered while booking.
7.11 If any other parties’ personal data become known to the USER like driver’s contact data shall only be used for processing the purposes of LIMOFAHR and should not be sent to any other third party. Any other regulation shall only be effective if consent has been given thereto.
7.12 If the USER doesn’t fulfill his or her responsibilities then LF is entitled to exclude that USER either temporarily or permanently depending upon the violations in order to secure the LIMOFAHR from any misuse.
8. RATING SYSTEM
8.1 The USER is requested to rate the overall journey experience, like the USER has to rate the driver and the vehicle and this rating is only for the purpose of quality assurance and the refinements to be made for customer satisfaction.
8.2 The PROVIDER’s authenticity and the quality is depicted by the star system meant for rental car Companies. Besides this, other factors also play an essential role in addition to customer ratings like the quality of the vehicle, equipment and other accessories.
9. LIABILITY, LIQUIDATED DAMAGES
9.1 With the exception of liability under the product liability act (Produkthaftungsgesetz) and due to any injury to life, limb or health, the liability of LF shall be restricted or excluded as follows:
In any event of negligence, the responsibility of the LF is restricted to compensate only for the predictable damage whereas if there is slight carelessness, then LF will only be responsible if it has violated any responsibilities which is necessary to be fulfilled for the proper performance of the contract and whose fulfillment is also necessary for using the booking platform in a way that commercially stand appropriate to both parties and the fulfillment of which helps the USER to rely on stress-free.
9.2 The above mentioned restrictions shall also apply in favour of LF’s statutory representatives and persons employed by LF in performing its responsibilities if any claims are asserted directly against it.
9.3 Furthermore, LF does not stand responsible for the rightness and fulfillment of the data transmitted to LF and sent in due time and in unaltered structure by LF or for the timely receipt of such data by the PROVIDER or, as pertinent, the USER. LF will not be at risk for any loss of information by the USER as it is the USER’s responsibility to guarantee normal and legitimate information back-up.
9.4 LF also not be responsible for any type of costs which arise because of the delay caused by the USER or a third party.
LF stays very serious regarding data protection and hence data protection has been described in a better way in separate LIMOFAHR privacy statement. For more information, please read the LIMOFAHR Privacy Statement.
11.1 German law shall apply
11.2 In the event of legal dispute and if the USER or PROVIDER is a business or legal entity then Berlin is the place of settlement of the legal dispute. The Berlin will remain the place of settlement even if the USER’s and/or PROVIDER’s registered office or the place of residence got shifted out of the territory of application of the German Code of Civil Procedure (Zivilprozessordnung) even after settling the contract or is unknown upon commencement of an action.
11.3 If these Standard Terms and Conditions fail to cover any item which requires regulation, the statutory provisions or, as applicable, the principles developed on the basis of previous court decisions shall apply in addition. The ineffectiveness of any of the provisions of these Standard Terms and Conditions shall not result in the ineffectiveness of the entire body of regulations.
12. LIMOFAHR SUPPORT
12.1 If there arise any difficulties between the USER and the PROVIDER or its driver then USER is requested to report this situation to LF by email to [email protected]
12.2 If the USER finds any difficulty with LIMOFAHR software then LIMOFAHR support will be available at the email address: [email protected]
13. CUSTOMER RESPONSIBILITIES
- User should complete his/her legal age (18 years) for booking any offer on our platform. Please make sure any user which has not completed legal age(below 18, which is also called as ‘child’) should be travelling with adults.Any bookings made by child, will be cancelled.
- Any information given while making bookings, should be proper, correct and accurate.
- Customers need to inform the company about any improper behaviour of suppliers, demand for extra money, any inaccuracy found in travel vouchers.
- User should always book services on the website using their own accounts and any booking using unauthorized accounts is strictly prohibited.
- User should use their own debit/credit card to make payments.
- Any kind of decoding, compilation, reuse of source code is prohibited.
- User should maintain proper conduct while using our services.
- User should always be aware of any newly added clause in the agreement.
- Users are strictly prohibited to use any content, data, and other details which belong to the Company for any commercial purpose
14. PAYMENT POLICY
We provide all bookings with only a prepayment option, for which we accept all types of credit/debit cards. Once the user finds a suitable offer for their transfer, they are in direct agreement with suppliers. Hence, suppliers are solely responsible for the transfer completion.
Once the user makes a payment on the website for a booking, the company will transfer the amount to the supplier, on the basis of the terms mentioned in the contract between supplier and company.
Any additional charges by bank/third party softwares (e.g. Payment gateways), for transferring amount will be added in the total transfer amount.
15. CANCELLATION & UPDATE POLICY
- Full refund to be provided if the cancellation is done by a customer 24 hours prior to the pickup time
- If a booking is cancelled from the company/supplier side due to any operational issues / challenges, full refund will be processed to the customer, irrespective of the date & time of cancellation.
- Full refund will be processed for the customer, if the supplier doesn’t show up at the pickup location for a scheduled transfer.
- No refund will be given to customer, if the customer
- Cancels a booking outside the the time duration as mentioned under point 6.1
- Doesn’t show up at the pickup location for any scheduled transfer within 60 mins for Airport transfer, 30 mins for Railway Station and 15mins for Other places.
- Requests for a change in pickup/drop location for any confirmed trip.
- If a customer wants to make changes in a scheduled transfer, such as change in pickup/drop location, date/time, number of travellers or baggage count, he/she has to connect with our customer service over email - “[email protected]”, phone - “(+49) 30 86807446. Please be advised that any such changes is subject to the agreement of supplier and may incur additional charges, which has to be paid before the start of the trip.
- For any last minute changes before or during the trip, both customer and supplier needs to agree on it and the customer has to pay any additional amount in advance.
- Cancellation and refund can not be claimed after successful completion of trip. If anything not satisfactory then it must be informed at time of service with proof so that refund can be process accordingly.